Carpet Cleaning SW18 Privacy Policy

This Privacy Policy explains how Carpet Cleaning SW18 collects, uses, stores and protects personal data relating to customers and prospective customers in the SW18 area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018, and it applies to all Carpet Cleaning SW18 customers and service users in the local area.

By using Carpet Cleaning SW18 services, you acknowledge that you have read and understood this Privacy Policy. This policy describes the types of information we collect, the lawful bases we rely on, how long we keep information, who processes it on our behalf, and the rights you have regarding your personal data.

Data Controller

Carpet Cleaning SW18 is the data controller in respect of the personal data we collect and process about you in connection with the provision of carpet and upholstery cleaning and related services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

What Personal Data We Collect

We collect and process different types of personal data when you contact us, make a booking, or use our services. This may include:

Identification and contact information such as your name, residential or business address, and details needed to identify you as our customer.

Communication details such as your preferred contact method and information you provide when you enquire about services, request a quotation, or give feedback.

Service details such as property access notes, information about rooms and flooring, and any other information required to carry out cleaning services safely and effectively.

Transaction and billing information such as records of services ordered, price quotations, payment status, and billing addresses. Payment card information is handled by secure third party payment processors and is not stored by Carpet Cleaning SW18.

Technical information such as basic device and browser details that may be collected when you visit our online pages, to ensure the security and proper functioning of our website and booking tools.

Any other information you voluntarily provide to us as part of your communications, for example photos of areas to be cleaned, or special instructions relating to your booking.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through online forms, or in person, and when you make or amend a booking. We may also collect data when you interact with our website or digital tools, for example when you request a quotation or submit an enquiry.

In some cases, we may receive limited personal data about you from third parties, such as property managers or landlords who arrange services on your behalf, where this is necessary to deliver our services.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are:

Performance of a contract: We process personal data that is necessary to provide our cleaning services, respond to booking requests, manage your account, issue invoices, and handle customer service queries.

Legitimate interests: We may process personal data for our legitimate business interests, for example to manage and improve our services, maintain records for business administration, prevent fraud, and ensure the security of our systems and staff. When we rely on legitimate interests, we balance these interests against your rights and expectations.

Legal obligation: We process certain data to comply with legal and regulatory requirements, such as accounting, tax, and record-keeping obligations.

Consent: In limited situations, we may ask for your consent to process your data for specific purposes, such as sending certain types of marketing communications. When processing is based on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, schedule, and manage carpet cleaning and related services you request from us in the SW18 area.

To communicate with you about bookings, confirm appointments, discuss access or special requirements, and handle cancellations or rescheduling.

To prepare quotations and respond to enquiries about our services.

To process payments and maintain accurate records of transactions for accounting and tax purposes.

To improve our services, monitor demand, and ensure quality control.

To handle complaints, disputes, or claims, and to enforce our contractual or legal rights.

To meet our legal and regulatory obligations, including in relation to health and safety and financial reporting.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes described in this policy, or as required to comply with legal, accounting, or reporting obligations.

Customer and booking records are generally retained for a period that allows us to respond to enquiries, manage repeat services, and maintain accurate financial records. After the relevant retention period has expired, we will delete or anonymise your personal data so that it can no longer be associated with you.

The exact retention period may vary depending on the type of data and the legal obligations applicable to that data. For example, financial records may need to be kept for a number of years to comply with tax laws.

Data Processors and Service Providers

We may share your personal data with carefully selected third party service providers that act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and solely for the purposes described in this policy.

Such processors may include providers of booking or scheduling systems, secure payment processors, accounting and bookkeeping services, cloud storage or IT support services, and external professionals such as auditors or legal advisers as required.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to comply with applicable data protection laws.

International Transfers

Where personal data is transferred outside the United Kingdom by our service providers, we ensure that appropriate safeguards are in place to protect your information, such as the use of standard contractual clauses or other mechanisms recognised under data protection law.

Data Security

We take the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include secure storage, access controls, and the use of reputable third party systems with appropriate security certifications. While we work to protect your personal data, we cannot guarantee absolute security of information transmitted over the internet.

Your Data Protection Rights

Under data protection law, you have rights in relation to your personal data. These rights apply to all Carpet Cleaning SW18 customers and prospective customers in the SW18 area, subject to certain conditions and exemptions in the law.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or assess an objection you have raised.

Right to data portability: Where processing is based on consent or on a contract, and is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object: You have the right to object, on grounds relating to your particular situation, to processing based on our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

Rights in relation to consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact Carpet Cleaning SW18 using the usual communication channels you use to book or enquire about services. We may need to verify your identity before responding to certain requests to protect your privacy and security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will apply from the date they are published. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

If we make material changes to the way we process your personal data, we will take reasonable steps to bring these changes to your attention.